LEGAL NOTICE

Welcome to this space where users can find all the information regarding the legal terms and conditions that define the relationship between users and those responsible for this website. As a user, it is important for you to understand these terms before continuing to browse.
Information about the website controller

  • Identity of the Controller: CITITRAVEL S.A.
  • Trading name: CITITRAVEL
  • Fiscal ID Number (NIF/CIF): A29151834
  • Address: C/ Conde de Gálvez No 3, 29017 Malaga
  • Email: rgpd@cititravel.es
  • Registered in the Mercantile Registry of Malaga, Volume 769, book 598, section 3ª, sheet 51, page 5934-A.

CITITRAVEL, as the controller of this website, assumes its responsibility to process the information of its users and clients with full guarantees and in accordance with national and European requirements governing the collection and use of the personal data of its users.
Thus, this website complies strictly with Organic Law 15/1999, dated 13 December 1999, on the Protection of Personal Data (LOPD), and of Royal Decree 1720/2007, dated 21 de December 2007, known as the LOPD development regulation. It also complies with the European Parliament’s EU Regulation 2016/679 of 27 April 2016 regarding the protection of private individuals GDPR), as well as Law 34/2002, of 11 July i.e. the Law of Information Society Services and Electronic Commerce (LSSICE or LSSI).
General conditions of use
These general conditions regulate the use (including the mere access to) the web pages that make up the CITITRAVEL website including the content and services offered in them. Anybody that accesses the CITITRAVEL website through any of its domains (cititravel.es / cititravel.pt / cititravel.cn / cititraveldmc.com), accepts that they are subject to the General Conditions in force at all times on the web portal.

Personal data collected and how it is achieved
Read the Privacy Policy.

User commitments and obligations
Users are advised and accept that access to this website does not represent, in any way, the beginning of a business relationship with CITITRAVEL. Thus, users commit themselves to use the website, its services and content without contravening current legislation, good faith and public order.
It is prohibited to use the website for illicit or detrimental purposes, or in any way that could prejudice or prevent the normal functioning of the website. With regard to the content of this website the following is prohibited:

  • Its total or partial reproduction, distribution or modification unless expressly authorized by CITITRAVEL;
  • Any violation of the rights of CITITRAVEL;
  • Its use for commercial or advertising purposes.

In their use of the website, users commit to not engaging in any conduct that could damage the image, interests and rights of CITITRAVEL or third parties or that could damage, disable and overload any of the CITITRAVEL portals (cititravel.es / cititravel.pt / cititravel.cn / cititraveldmc.com), or that prevent, in any way, the normal use of the website.
However, users need to be aware that security measures for IT systems on the internet are not entirely reliable and thus CITITRAVEL cannot guarantee the absence of malware and other elements that can cause disruption to user IT systems (software and hardware) or to the documents and files held on them even though all of the necessary precautions and appropriate security measures are in place to avoid the presence of these harmful elements.

Security measures
Personal data that users communicate to CITITRAVEL may or may not be stored in automated databases owned exclusively by the company. CITITRAVEL assumes responsibility for all of the technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained in the databases in accordance with what is established in the current regulation on data protection.

Complaints
CITITRAVEL advises that complaint forms are available to users and customers.
Users can register complaints by requesting a complaint form or by sending an email to webpage@cititravel.es including their name and surname(s), the matter or project to which the issue relates and describing the nature of their complaint.
The user/buyer can notify their complaint either by sending an email to webpage@cititravel.es or by regular post sent to: CITITRAVEL S.A., Calle Conde de Gálvez No 3, 29017, Malaga. If you wish, you can use the following complaint form:
For the attention of: CITITRAVEL S.A.
Calle Conde de Gálvez No 3, 29017 Malaga
E-mail: webpage@cititravel.es
Service/product/project:
Date of incident:
User name:
User address:
User signature (hard copy only):
Date:
Reason for the complaint:

Conflict resolution platform
Also available to users is the European Commission’s dispute resolution platform available via the following link: http://ec.europa.eu/consumers/odr/

Intellectual and industrial property rights
In accordance with the provisions of articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, the reproduction, distribution, public communication and any means of making available the partial or total content of this website for commercial reasons through any type of support or technical medium is expressly prohibited without CITITRAVEL’s authorization. Users agree to respect the Intellectual and Industrial Property rights owned by CITITRAVEL.
Users understand and accept that the total content of the website, including but not limited to the text, software, content (including its structure, selection, ordering and presentation), photographs, audiovisual material and graphics are protected by trademarks, author’s rights and other legitimate rights in accordance with international treaties to which Spain is a party and with other Spanish property rights and laws.
In the event that a user or third party feels that a violation has occurred of their legitimate intellectual property rights due to particular content appearing on the website, they must notify this circumstance to CITITRAVEL indicating:

  • The personal data of the interested party whose rights have presumably been infringed, or an indication of the representative acting on their behalf in the case of the complaint being made by a third person other than the interested party.
  • The content protected by intellectual property rights and its location on the website, proof of ownership of the intellectual property rights in question and a specific declaration in which the interested party takes responsibility for the truth of the information provided in the notification.

Comments policy
This website has the facility to accept comments to enrich the content and to register queries.
Comments are not allowed that have nothing to do with the subject area of this website and which include defamation, slurs, insults, personal attacks or that demonstrate a general lack of respect towards the author or other members. These comments will be deleted by the website administrators.
Comments will also be deleted that are evidently misleading or false as well as comments that contain personal information, such as private addresses and telephone numbers and which breach our data protection policy.
Similarly, comments created only for the promotional purposes of a website, person or group and anything that could be considered as general spam will be rejected.
Exclusion of guarantees and responsibility
CITITRAVEL does not offer any guarantee nor does it take responsibility, under any circumstances, for losses and damages of any nature that might be caused by:

  • Lack of availability, maintenance and the effective functioning of the website or its services and content;
  • The existence of malware, malicious programs and harmful content;
  • Illicit, negligent or fraudulent use contrary to this Legal Notice;
  • Lack of legality, quality, reliability, usefulness and dependability of services provided by third parties and made available to users via the website.
  • The fact that the provider does not take any responsibility whatsoever for the damages that may arise from the illegal or improper use of this website.

Applicable law and jurisdiction
In general terms, the relationships between CITITRAVEL and the users of its data communication services that feature on this website are subject to Spanish legislation and the courts of Malaga.

Contact
In the event that any users have queries about these Legal Conditions or any comment to make about CITITRAVEL’s, these should be addressed to: webpage@cititravel.es.

The legal notice was last revised on 23/05/2018.