Legal Notice

Owner's details

• Controller's identity: CITITRAVEL S.A.
• Trade name: CITITRAVEL
• Tax ID (NIF/CIF): A29151834
• Address: C/ Conde de Gálvez nº 3, 29017 Málaga, Spain
• Email: webpage@cititravel.es
• Registered with the Mercantile Registry of Málaga, volume 769, book 598, section 3, folio 51, sheet 5934-A.

CITITRAVEL, as the owner of this website, undertakes to process the information of its users and clients with full guarantees and to comply with the national and European requirements that govern the collection and use of its users' personal data.

This website therefore strictly complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR), and with Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). It also complies with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE).

Terms of use

These General Terms govern the use (including mere access) of the web pages that make up the CITITRAVEL website, including the contents and services made available on them. Any person who accesses the CITITRAVEL website through any of its domains (cititravel.es / cititraveldmc.com) agrees to be bound by the General Terms in force at any given time on the web portal.

Personal data collected and how

See our privacy policy.

Users' commitments and obligations

The user is informed of, and accepts, that access to this website does not in any way imply the start of a commercial relationship with CITITRAVEL. Accordingly, the user undertakes to use the website, its services and contents without contravening the legislation in force, good faith and public order.

The use of the website for unlawful or harmful purposes, or that may in any way cause damage or prevent the normal functioning of the website, is prohibited. With regard to the contents of this website, the following is prohibited:

• Their reproduction, distribution or modification, in whole or in part, unless the express authorisation of CITITRAVEL is obtained.
• Any infringement of CITITRAVEL's rights.
• Their use for commercial or advertising purposes.

When using the CITITRAVEL website, the user undertakes not to engage in any conduct that could damage the image, interests and rights of CITITRAVEL or third parties, or that could damage, disable or overload any of CITITRAVEL's portals (cititravel.es / cititraveldmc.com), or that would in any way prevent the normal use of the website.

Nevertheless, the user must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, CITITRAVEL cannot guarantee the absence of malware or other elements that may cause alterations to the user's computer systems (software and hardware) or to their electronic documents and files, although CITITRAVEL puts in place all the necessary means and appropriate security measures to prevent the presence of such harmful elements.

Security measures

The personal data communicated by the user to CITITRAVEL may be stored in automated or non-automated databases, the ownership of which corresponds exclusively to CITITRAVEL, which assumes all the technical, organisational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of the data protection legislation in force.

Complaints

CITITRAVEL informs that complaint forms are available to users and clients.

The user may submit complaints by requesting their complaint form or by sending an email to webpage@cititravel.es, stating their full name, the product purchased and setting out the reasons for their complaint.

The user or buyer may notify the complaint to CITITRAVEL, either by email to webpage@cititravel.es or by post addressed to CITITRAVEL S.A., C/ Conde de Gálvez nº 3, 29017 Málaga, Spain. If you wish, you may use the following complaint form:

• For the attention of: CITITRAVEL S.A., C/ Conde de Gálvez nº 3, 29017 Málaga, Spain.
• Email: webpage@cititravel.es
• Service or product:
• Purchased on:
• User's name:
• User's address:
• User's signature (only if submitted on paper):
• Date:
• Reason for the complaint:

Intellectual and industrial property rights

Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Spanish Intellectual Property Act, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, without the authorisation of CITITRAVEL, is expressly prohibited. The user undertakes to respect the Intellectual and Industrial Property rights owned by CITITRAVEL.

The user acknowledges and accepts that the entire website, including without limitation the text, software, contents (including their structure, selection, arrangement and presentation), photographs, audiovisual material and graphics, is protected by trademarks, copyright and other legitimate rights, in accordance with the international treaties to which Spain is a party and other property rights and laws of Spain.

In the event that a user or a third party considers that a violation of their legitimate intellectual property rights has occurred due to the introduction of certain content on the website, they must notify CITITRAVEL of this circumstance, indicating:

• The personal data of the interested party holding the allegedly infringed rights, or the representation in which they act if the complaint is submitted by a third party other than the interested party.
• The contents protected by intellectual property rights and their location on the website, proof of the intellectual property rights indicated, and an express statement in which the interested party takes responsibility for the accuracy of the information provided in the notification.

Comments policy

Comments are allowed on this website to enrich the contents and to make enquiries. Comments that are not related to the subject of this website, or that include defamation, slander, insults, personal attacks or disrespect in general towards the author or other members, will not be allowed. Such comments will be removed by the website administrators.

Comments containing obviously misleading or false information will also be removed, as will those containing personal information such as, for example, private addresses or telephone numbers, and that infringe our data protection policy.

Likewise, comments created solely for the promotional purposes of a website, person or group, and anything that may be considered spam in general, will be rejected.

Disclaimer of warranties and liability

CITITRAVEL grants no warranty and accepts no liability, under any circumstances, for damages of any nature that may arise from:

• The lack of availability, maintenance and effective operation of the website, or of its services and contents.
• The existence of malware or malicious or harmful programs in the contents.
• Unlawful, negligent or fraudulent use, or use contrary to this Legal Notice.
• The lack of lawfulness, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.

The provider accepts no liability whatsoever for damages that may arise from the illegal or improper use of this website.

Applicable law and jurisdiction

In general, the relationships between CITITRAVEL and the users of its telematic services present on this website are subject to Spanish law and jurisdiction and to the courts of Málaga.

Contact

Should any user have any questions about these legal terms or any comments about the CITITRAVEL website, please contact webpage@cititravel.es.